Ride A New Road. RideJapan info@ridejapan.org

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Frequently Asked Questions

General

What is included in the price of my tour?

Visit the What’s Included page for a list of what is and what’s not included in the price of your tour.

Payment Policy

Booking: AU$500 deposit

60 days prior to the tour departure date: balance due

You may also pay in full at the time of booking

Are all RideJapan Tours guaranteed to run?

All RideJapan tours are guaranteed to run when the minimum number of guests is met. Our minimums are small, so it would be unusual not to run a scheduled tour. Once tours are guaranteed we will display a ‘guaranteed’ stamp on that tour. If the minimum number of guests is not met you will receive 100% of your deposit back. For more information please speak to one of our consultants.

We recommend only booking your airfare once the departure date for that trip has been confirmed. RideJapan aren’t responsible for expenses that have been paid for before individual tours have been confirmed to run.

Bike Storage.

During the tour your bike will be securely stored in a locked room or in some cases, your hotel room. Usually this will be within the hotel grounds however there are occasions when this is not possible. Regardless of storage location, our staff will ensure that no unauthorized person will be able to access any bikes. All that being said, Japan is an extremely honest and safe country.

Changing and cancelling tours.

We understand that things can change and you may have to cancel or change your travel plans due to unforeseen circumstances. We endeavor to make it as simple as possible to do so.

If you have any questions, just drop us a line to info@ridejapan.org or view our full terms and conditions here.

For the full version of our policy click here

What type of weather to expect?

RideJapan tours are in regions that are mountainous, usually surrounded by lakes or rivers, or in close proximity to the sea. The weather in these regions is particularly unpredictable and can range from -1 to 35°C. The weather, by its very nature, is highly unpredictable and as our tours are essentially based on outdoor activities we are at the mercy of the environment.

In the instance of extremely poor conditions, we will do our best to adapt your tour by changing daily schedules however we make no guarantees that we can deliver any or all components of a tour that are subject to the weather. We will also do our best to substitute alternative activities on those days when riding is not possible.

Accommodation

What does 'Twin Share' mean?

Twin share means (if you are travelling alone) you will be paired with another tour guest of the same sex for accommodation purposes.

Can I I have my own room?

Yes, for the most part this is possible. While traditional Japanese accommodation does not usually allow for single lodging, because our tours are smaller groups we can usually make sure that you can have your own room. The Single Supplement is usually AU$500.

What type of accommodation can I expect?

RideJapan hand-picks accommodation that is suitable for the tour, and we try to keep a nice balance of traditional Japanese and Western style lodging.

This balance is for various reasons, but we know how challenging it can be to ride a bike consecutive days so try to make sure everyone has the chance to relax. Japan can be a big culture shock and this balance helps recharge the batteries.

Riding & Fitness

What level of fitness is required to complete a tour?

To complete a RideJapan Cycling Tour we recommend that a good fitness indicator is that you should be comfortable riding between 150 – 250 km’s each week. Check our Tour Types page for more information, but for all tours, being comfortable on the bike is a necessity.

What Equipment should I bring?

We will send you a refresher list prior to the tour commencement, but to give you an idea:

Essential items:
o At least two complete kits in good repair. bibs, SS jersey, socks
o Shoes with new cleats
o Sunglasses
o Helmet
Non-optional standard kit including:
o Cap
o Winter/summer base layer
o Head/neck warmer
o Gloves (both short and long finger)
o Arm/knee/leg warmers
o Wind/rain vest or jacket
o Winter or warm up jacket
o Shoe or toe covers
o Chamois cream and other recovery/comfort items

For the bike:
o 2 x Bidons
o Garmin or similar
o Pedals (if renting RideJapan BMC)
o Spare Derailleur hanger
o New Front and Rear Tyres & new tubes (no patched tubes)
o Bike recently serviced and checked for by LBS
o New or recently new drivetrain with appropriate gearing ratios.
o New Brake Pads F&R
o New Bar tape (no rips or tears)
o Headset and BB bearings new or reasonably new
o Braking surface on alloy and carbon wheels checked wear, check for play in bearings
o Check wheels are true and spokes and in good repair.

What about carbon wheels?

Under no circumstances are riders permitted to bring wheels with carbon sidewalls on RideJapan Intermediate and Advanced Alpine tours due to the long descents and heavy braking required. This is for your own safety.

Travel Insurance

Is Travel Insurance required?

Yes, in order to protect you and your travel investment it is a requirement that you have travel insurance for all RideJapan Tours which cover for baggage, cycling equipment, tour interruption & cancellation and medical expenses. Our full Terms and Conditions are available here for a full explanation.